Coats-Size
Product information
BRAND PROFILE
Disguisen is an independent designer brand that focuses on creating trendy streetwear. We are committed to showing individuality, confidence and freedom through unique designs and high-quality products.
FABRIC INTRODUCTION
Our long-staple cotton is sourced from the finest sources around the world, with longer, softer fibers, ensuring superior quality and durability. Long-staple cotton is naturally wicking and breathable, providing you with unrivaled comfort.
We are committed to environmental protection and sustainable development. The cultivation process of long-staple cotton reduces the use of chemicals, protects soil and water resources, and meets strict environmental standards.
Cotton fabrics have many benefits for the human body: they are gentle on the skin, reducing the risk of allergies, and their natural breathability and moisture absorption enable them to effectively regulate body temperature and keep you dry and comfortable. Choosing our long-staple cotton products not only allows you to enjoy high quality and comfort, but also contributes to environmental protection.
VERSION INTRODUCTION
Disguisen uses carefully designed patterns to ensure that each piece can show your unique style and personality. Here are the main advantages of our patterns:
Fit design: Our patterns are ergonomically tailored. No matter what your body shape is, disguisen patterns can adapt to your body shape to the greatest extent.
Comfort: The pattern has been adjusted many times to ensure that it can fit your body curves, whether it is shoulders, chest or waist, providing a comfortable wearing experience all day long.
Popular tailoring: Combining the latest fashion trends, our patterns are fashionable and avant-garde, and can be easily matched with various styles of clothing, allowing you to stand out in any occasion.
Flexibility: Our patterns are highly adaptable, whether you are wearing it daily, exercising or partying, you can easily control it and provide maximum freedom of movement.
High-quality fabrics: The combination of high-quality fabrics and fine patterns ensures that the T-shirts are not easy to deform or shrink, and always keep in the best condition.
Choose our trendy T-shirts, you will not only get fashion and personality, but also enjoy unparalleled comfort and perfect wearing experience.
1. Transportation Time
We will begin processing your order within 5 business days after order confirmation. We will email you if the item is out of stock.
Orders from the US and UK will usually arrive within 7-12 business days of shipment, depending on your destination city.
Kindly be aware that holiday periods and promotional events may result in extended order processing times.
2. Shipping Fee and Area
We are thrilled to offer shipping services to worldwide. Our shipping rates for remote countries will be calculated based on logistics and distance, and displayed at checkout for your convenience.
Please note that:
- Shipping to Ukraine, Taiwan, and most African countries is currently unavailable.
- Shipping times and costs may vary depending on the destination country. We strive to provide accurate estimates, but factors such as customs clearance and local delivery services may impact delivery times.
3. Customs, Duties and Taxes
We now cover all customs duties and fees to USA, Germany, France, UK, Canada, Italy, Australia, Spain, Mexico, New Zealand, Hong Kong.
Rest of the world: We will try to avoid customs duties that you need to pay, but if customs and import duties, fees and taxes are incurred, they are borne by the customer.
Customs authorities require us to indicate the value of your order directly on the package.International returns initiated due to refusal to pay duties and taxes will be subject to shipping fee and return shipping cost, which will be deducted from the refund amount.
If the recipient refuses to pay custom taxes and duties, any resulting non-delivery of packages absolves us of responsibility.
4. Delivery
- Order Modification: If you need to change the shipping address or order info, please contact our customer service team info@disguisen.com at your earliest convenience. If the order has not yet shipped, we will do our best to accommodate your request, but changes cannot be guaranteed.
- Correction Address Comfirmation: Please ensure your delivery address is correct and secure: We are not able to file a refund for orders not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address can be reissued if and when they are received back and will incur a re-shipping fee. We are unable to refund or replace any packages that have been confirmed as delivered.
- Parcel Pick Up: We will try our best to deliver your order to your door, in rare cases, you might need to pick it up from your local post office. Please note that we can not issue a refund if you refuse to collect package from your local post office.We are unable to refund or replace any packages refused by the recipient. Packages won’t be returned back to our warehouse since we ship from overseas.
- Refund or Exchange: For more details, please review here: Refund Policy
DISGUISEN offer a 30-day trial period for all our products so that you can experience our technology firsthand. We're committed to making sure you're satisfied with your purchase. If you are not satisfied with your purchase or encounter any problems, please review the following policies regarding return and refunds:
1. Return Shipping Fee
Return shipping is at your cost, if custom fees & taxes incurs, it’s also your responsibility. Please pack and ship the returned items to our warehouse in China. If you have any questions, please feel free to contact info@disguisen.com
2. 30-Day Returns
If you are not entirely satisfied with your purchased items, you can submit a return request within 30 days from the date you received the (last) package. Your return package must be mailed out within 7 days from the date you received the return instructions.
If the product has a quality problem within 30 days, you can return or exchange it for a full refund with just $5.98 shipping. Please note that if any customs fees and taxes are incurred, they will be your responsibility. Disguisen will accept your merchandise within 30 days of the date of purchase. A maximum of one exchange is allowed per order.
3. Submit a Return Request
To submit a return request, email our customer service at info@disguisen.com. After receiving our confirmation, we will send the return instructions and return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
4. Process Your Refunds
After receiving the return package, we will check if the package meets our return conditions, if it does, a refund will be issued to your payment method on file. Please check your payment account, the refund will be transferred within 7-15 business days.
PLEASE NOTE:
The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
We do not accept items that are sent back without submitting a return request.
The original shipping fee of your order is non-refundable.
ORDER CANCELLATION:
We offer a full refund if the order is canceled before shipping.
You should send an order cancellation request to our customer service team via info@disguisen.com
After receiving your order cancellation request, we will cancel the order and process a refund to your payment method.
ADDITIONAL INFORMATION:
Exchanges
Unfortunately, we don't offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Final Sale
- If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.
- Items in the following categories cannot be returned or exchanged for reasons of hygiene: Accessories
- Blind box, free give-away and free gifts cannotbe returned or exchanged.
30-Day Product Trial
Our focus is to provide consumers with the ultimate in comfort and style through our human motion mechanics engineering and brand design philosophy. We offer a 30-day trial period for all our products so that you can experience our technology firsthand. If the product has a quality problem within 30 days, you can return or exchange it for a full refund with just $6.98 shipping. Disguisen will accept your merchandise within 30 days of the date of purchase. A maximum of one exchange is allowed per order. Let's see how Disguisen provides comfort and style to millions of customers!
FAQ's
Frequently Asked Questions
How Do I Know If My Order Went Through?
After an order is placed, we'll send an order confirmation to your email immediately. If any mistakes were made in ordering, please contact us as soon as possible to rectify the situation. If you haven't received an email, please check your SPAM filter in your email first and then contact us
How To Cancel My Order?
If your package has not yet been shipped for over 1 week after your order is placed, please contact us to cancel your order as soon as possible.
How Do I Use A Coupon Code?
Just enter the coupon code at the input box at the checkout page, the discount will auto-apply on your order, pls make sure of the coupon using dates. If it expires, your coupon code won't work.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information?
Please see our Size Guide nearing the size options on the product page. If you still have specific questions about a fit of an item or measurement guidelines, please email us for more help.our customer service team email is info@disguisen.com
Need To Change Something On My Order, How Can I Do That?
Please contact us immediately if you need to change or cancel your order. We process and ship orders quickly (one business day to ship items that are in stock). Once the parcel has been processed and sent to the post office, we will be unable to make any changes.
Why Was My Order Canceled?
Due to unforeseen circumstances, items listed on the website are in rare cases out of stock in our factories. If this does happen, we will contact you within 24-48 hours to explain the cancellation. If other items in your order are in stock, those items will still be shipped to you and the unavailable item will be removed from your order and a refund will be processed.
Do You Ship Worldwide? What Are Your Shipping Destinations?
We offer worldwide shipping.
Can I Change My Address?
If your package has not yet been shipped, please contact us to edit your correct shipping address as soon as possible.
Is It Safe To Use My Credit Card On The Website?
Yes, we take your security seriously. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).
How Do I Pay For My Order?
We accept PayPal, Visa and MasterCard credit and debit cards via our secure payment method.
All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
Other Questions
Still can not find your questions? Do not worry, contact us now via email:info@disguisen.com